Adding to our how to rethink remote access series, IT expert Andrew Baker shares his perspective on remote access planning with us. Andrew is the Vice President of IT Operations at ARGI, which provides “Software as a Service” audience management, database marketing, and lead generation solutions for publishers, membership organizations, and other industries.
The user is integral to all technology usage. Even if all other complexities are removed, there is still the need to train the user to ensure that he or she is able to accomplish the intended tasks as quickly AND safely as possible.
One way or another, the user has to be accounted for — either in how they need to use the system, or what they need to do to be safe.