As healthcare organizations move online to comply with new regulations and to streamline their operations, many organizations are facing compatibility, compliance, and security challenges. Fred Cruz, IT director at American Hospice, recently spoke with HealthInfoSecurity.com about navigating his organization through this very scenario.
In the podcast, Cruz describes how he moved 180 home health workers from using an expensive, time-consuming paper-based system to using mobile devices to update their files in real-time. The move streamlined American Hospice’s scheduling and tracking system, as well as increased its cash flows. According to HealthInfoSecurity.com:
In the podcast, Cruz explains how outlines the security strategy, noting:
- Setting up a virtual private network to link the phones to servers behind a firewall proved challenging; several VPNs failed to work.
- The VPN communicates with the firewall and creates a secure tunnel using encryption.
- Both the patient data and the home health application on the phones are encrypted.
- The phones are password-protected, an essential step in case the devices are lost.
Jacksonville, Fla.-based American Hospice is the nation’s oldest hospice management company. It serves clients in five states. Cruz has 19 years of IT experience. He managed the installation of Allscripts Homecare software and VPN technology from NCP Engineering Inc.
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